Terms & Conditions

1. Service Description

Showtime Holidays Transport provides private transport booking services for airport transfers, intercity transport, cross-border trips and private tours across Malaysia, Singapore and Thailand. We connect customers with qualified drivers and vehicle operators to fulfil transport requests.

2. Booking Request and Confirmation

Submitting a booking request through the website or WhatsApp does not constitute a confirmed booking. A booking is confirmed only when the operator has verified vehicle availability and communicated the final fare via WhatsApp. Until confirmation is received, no obligation exists on either party.

3. Pricing and Fare Estimates

The price shown on the website is an estimate based on the selected route, vehicle type and travel conditions. The final confirmed fare may vary and will be communicated via WhatsApp before the trip. Factors that may affect the final fare include route changes, extra stops, public holidays, midnight travel, highland destinations and cross-border requirements.

4. Payment Options

Showtime Holidays Transport currently supports Pay Upon Arrival and Advance Payment. Additional payment methods (QR Pay, online payment gateways) may be introduced in the future. Payment terms are communicated during booking confirmation. Please refer to our Payment Policy for full details.

5. Customer Responsibilities

• Provide accurate booking details: correct pickup/dropoff locations, date, time, passenger count and contact information.
• Be present at the agreed pickup location at the confirmed time.
• Carry valid travel documents (passport, visa, ID) for cross-border trips.
• Inform us of any changes to your booking as early as possible via WhatsApp.
• Treat the vehicle and driver with respect and follow any reasonable instructions.

6. Luggage and Passenger Accuracy

Please provide an accurate passenger count and luggage description when booking. The quoted vehicle type is based on the information provided. If actual passenger numbers or luggage exceed the capacity of the confirmed vehicle, the operator may need to arrange a larger vehicle at a different fare.

7. Waiting Time

For airport pickups, the driver will wait up to 60 minutes after the flight's actual landing time at no extra charge. For non-airport pickups, the standard waiting time is 15 minutes from the scheduled time. Additional waiting may incur extra charges as communicated by the operator.

8. Route Changes and Extra Stops

Requests for route changes or additional stops after booking confirmation may result in fare adjustments. Any changes should be communicated to the operator via WhatsApp. The operator reserves the right to decline route changes that are impractical or outside the service area.

9. Cross-Border Requirements

For cross-border trips (e.g. Malaysia–Singapore, Malaysia–Thailand), customers are responsible for ensuring they hold valid travel documents and meet all immigration requirements. Showtime Holidays Transport is not responsible for denied entry, immigration delays or document issues.

10. Force Majeure / Traffic / Immigration Delays

Showtime Holidays Transport shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, road closures, traffic congestion, immigration processing delays, government actions, strikes, or other force majeure events.

11. Limitation of Liability

Showtime Holidays Transport acts as a booking intermediary connecting customers with drivers and vehicle operators. While we take reasonable care to ensure service quality, our liability is limited to the fare paid for the specific booking in question. We are not liable for indirect, consequential or incidental damages arising from the use of our services.

12. Cancellation and Refund

Cancellation and refund terms are governed by our Refund & Cancellation Policy. Please review that policy for full details on cancellation windows, refund eligibility and the refund process.

13. Contact Information

For questions about these terms, please contact us:

• WhatsApp: +60 3-4820 4504
• Email: [email protected]