Policy
Privacy Policy
Effective date: 19 June 2026. This policy explains how Showtime Holidays Transport collects, uses and protects your personal information.
1. Information We Collect
When you submit a booking request or enquiry, we may collect the following information:
- Name
- Phone number and/or WhatsApp number
- Pickup and dropoff locations
- Travel date, time and passenger count
- Email address (if provided)
- Payment status and payment reference (for completed transactions)
- Vehicle and service preferences
2. How We Use Your Information
Your personal information is used solely for the following purposes:
- Arranging and confirming your transport booking
- Providing fare quotes and availability confirmation via WhatsApp
- Customer support and communication regarding your booking
- Payment verification and processing
- Improving our services and customer experience
3. Information Sharing
We share your booking information only with the drivers, vehicle operators and payment service providers directly involved in fulfilling your booking. We do not sell, rent or trade your personal information to third parties for marketing or any other purpose.
4. Data Retention
We retain your booking records for a reasonable period to support customer service, handle disputes and comply with any applicable legal requirements. Once your data is no longer needed, it is securely deleted or anonymised.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration and destruction. Booking communications are conducted through encrypted WhatsApp messaging. Payment transactions are processed through secure, PCI-compliant payment gateways.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to any legal retention obligations.
To exercise these rights, please contact us using the details below.
7. Cookies and Analytics
Our website may use cookies and analytics tools to understand visitor behaviour and improve the site experience. These tools collect anonymised usage data and do not identify you personally.
8. Contact for Privacy Questions
If you have any questions about this privacy policy or your personal data, please contact us:
- WhatsApp: +60 3-4820 4504
- Email: [email protected]
These policies may be updated from time to time. For urgent booking or refund matters, please contact Showtime Holidays Transport via WhatsApp or email.