Refund & Cancellation Policy

1. Overview

Showtime Holidays Transport provides private transport booking services including airport transfers, intercity transport, cross-border trips and private tours across Malaysia, Singapore and Thailand. This policy outlines the terms for cancellation, refund eligibility and the refund process.

2. Booking Confirmation

A booking is considered confirmed only after the operator has verified vehicle availability and communicated the final fare via WhatsApp. The quote shown on the website is an estimate; the confirmed fare may differ based on actual route, vehicle availability and service conditions.

3. Cancellation by Customer

• More than 24 hours before pickup: Eligible for a full refund or reschedule, subject to any applicable payment gateway or administrative charges.
• 12 to 24 hours before pickup: Partial refund or reschedule at the discretion of Showtime Holidays Transport, subject to operator approval.
• Less than 12 hours before pickup: Non-refundable. The full booking amount is forfeited.

4. Cancellation by Showtime Holidays Transport

If Showtime Holidays Transport is unable to provide the confirmed service due to vehicle unavailability, operator issues or other circumstances within our control, the customer is entitled to a full refund or a complimentary reschedule at a mutually agreed date and time.

5. Refund Eligibility

• Service cancelled by Showtime Holidays Transport: full refund.
• Customer cancellation more than 24 hours before pickup: full refund (less any gateway/admin fees).
• Customer cancellation 12–24 hours before pickup: partial refund subject to approval.
• Completed services: non-refundable.

6. Non-Refundable Situations

• Customer cancellation less than 12 hours before the scheduled pickup.
• No-show — customer does not appear at the agreed pickup point.
• Incorrect booking details provided by the customer (wrong date, time, location or passenger count).
• Services that have been completed.
• Delays caused by factors outside Showtime Holidays Transport's control (traffic, immigration queues, road closures, weather).

7. No-Show Policy

If the customer does not appear at the confirmed pickup location within the agreed waiting period and cannot be reached via WhatsApp or phone, the booking is treated as a no-show. No-shows are non-refundable.

8. Waiting Time / Late Arrival

For airport pickups, the driver will wait up to 60 minutes after the flight's actual arrival time at no extra charge. For non-airport pickups, the driver will wait up to 15 minutes from the scheduled pickup time. Additional waiting beyond these periods may incur extra charges as communicated by the operator.

9. Flight Delays

Showtime Holidays Transport monitors flight arrivals for airport transfer bookings. If your flight is delayed, the driver's schedule will be adjusted accordingly at no extra charge, subject to driver availability. Please inform us via WhatsApp if you are aware of a delay.

10. Cross-Border / Immigration / Traffic Delays

Cross-border trips (e.g. Malaysia–Singapore, Malaysia–Thailand) are subject to immigration processing times, customs inspections and border traffic conditions that are outside Showtime Holidays Transport's control. Delays at borders, tolls, or due to road conditions do not constitute grounds for a refund.

11. Refund Processing Time

Approved refunds will be processed within 7–14 business days. Refunds are returned to the original payment method where applicable. Actual crediting time depends on the payment gateway, bank or card issuer and may take additional business days.

12. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us with your booking details via WhatsApp or email (see Section 14).

13. RM100 Booking Deposit

Showtime Holidays Transport collects a RM100 booking deposit as a security deposit to confirm and reserve a vehicle and driver for your trip. The deposit is not the full fare — it is a booking commitment that forms part of your total booking cost.

• When is the deposit returned or settled? The deposit is returned or settled after your final completed trip, in accordance with the booking terms agreed between you and Showtime Holidays Transport.
• Cancellation before travel: If the booking is cancelled within the eligible cancellation window (see Section 3 above), the deposit may be refunded per the applicable cancellation terms.
• No-show or late cancellation: If the customer does not appear for the trip or cancels less than 12 hours before pickup, the deposit is non-refundable.
• Outstanding charges: Any outstanding charges, penalties or adjustments may be deducted from the deposit before return, as communicated to the customer.
• Questions about your deposit: Contact us via WhatsApp at +60 3-4820 4504 or email [email protected].

14. Contact Information

Showtime Holidays Transport WhatsApp: +60 3-4820 4504 Email: [email protected] Website: showtimeholidays.com