Payment Policy

1. Payment Methods

Showtime Holidays Transport currently supports the following payment options:

• Pay Upon Arrival: Pay the driver directly in cash (MYR) upon arrival at your destination or at pickup. No advance payment required.
• Advance Payment: Pay in advance via bank transfer or other methods as instructed by the operator during booking confirmation on WhatsApp.

2. Future Payment Options

We are working to introduce additional payment methods to improve convenience for our customers. These may include:

• QR Pay: Pay by scanning a QR code (DuitNow QR or equivalent).
• Online payment gateway: Secure card payments through approved payment gateways (pending approval and integration).

These options will be announced on our website and WhatsApp once available. Current bookings continue to use Pay Upon Arrival or Advance Payment.

3. Payment Confirmation

For Advance Payment bookings, the operator will provide payment instructions and confirm receipt via WhatsApp. Please retain your payment receipt or transfer confirmation as proof of payment. For Pay Upon Arrival, the driver will confirm the fare amount at the time of service.

4. Payment Proof

If you have made payment via bank transfer or QR Pay, please send a screenshot or photo of the payment confirmation to the operator via WhatsApp. This helps us verify your payment promptly and confirm your booking.

5. No Confirmed Booking Until Operator Confirms

A booking is not confirmed until the operator has verified vehicle availability and communicated the final fare and pickup details via WhatsApp. Making a payment before receiving operator confirmation is at the customer's own discretion.

6. Refunds

All refund requests are subject to our Refund & Cancellation Policy. Refunds for advance payments will be processed to the original payment method where applicable. Payment gateway and bank processing times may vary.

7. Currency

All fares quoted on the Showtime Holidays Transport website and via WhatsApp are in Malaysian Ringgit (MYR / RM) unless explicitly stated otherwise.

8. Contact Information

For payment-related questions, please contact us:

• WhatsApp: +60 3-4820 4504
• Email: [email protected]